Privacy policy and statement

This policy and statement is as advised by the Information Commissioner’s Office (ICO)

(ICO) (2024) Information Commissioner’s Office (ICO), Information Commissioner’s Office. Available at: https://ico.org.uk/ (Accessed: 20 December 2024).

Generated privacy notice – charity and voluntary

Chestnut Community Action Group (CCAG) privacy statement for visitors, volunteers and affiliated charities and organisations customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

Contact details

Post

Chestnut Tree Inn, 17 Lansdowne Road, WORCESTER, WR1 1SS, GB

Telephone

+4407715386098

Email

ccagworcester@gmail.com

What information we collect, use, and why

We collect or use the following information to receive donations or funding and organise fundraising activities:

  • Names and contact details
  • Addresses
  • Payment or banking details
  • Donation history

We also collect or use the following information to receive donations or funding and organise fundraising activities:

  • Racial or ethnic origin
  • Genetic information

We collect or use the following personal information for research or archiving purposes:

  • Names and contact details
  • Addresses
  • Recorded images, such as photos or videos
  • Call recordings
  • Donation history
  • Website and app user journey information

We also collect or use the following information for research or archiving purposes:

  • Racial or ethnic origin
  • Genetic information

We collect or use the following personal information to comply with legal requirements:

  • Name
  • Contact information

We collect or use the following personal information for dealing with queries, complaints or claims:

  • Names and contact details
  • Address
  • Video recordings of public areas
  • Audio recordings of public areas
  • Video recordings of private or staff only areas
  • Audio recordings of private or staff only areas
  • Call recordings
  • Dashcam footage – outside vehicle

We also collect or use the following information for dealing with queries, complaints or claims:

We collect or use the following personal information for Community care and educational outreach:

  • Names and contact details
  • Gender
  • Pronoun preferences
  • Addresses
  • Date of birth
  • Emergency contact details
  • Next of kin details
  • Photographs or video recordings
  • Call recordings
  • Service use history
  • Dietary information (including allergies and health conditions)
  • Information about support requirements
  • Records of meetings and decisions
  • Records of consent, where appropriate

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

  • Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
  • Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
  • Your right to erasure – You have the right to ask us to delete your personal information. You can read more about this right here.
  • Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
  • Your right to object to processing – You have the right to object to the processing of your personal data. You can read more about this right here.
  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
  • Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to receive donations or funding and organise fundraising activities are:

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for research or archiving purposes are:

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information to comply with legal requirements are:

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for Community care and educational outreach are:

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Where we get personal information from

  • Directly from you

How long we keep information

We would generally keep information for the duration of the project or longer (a year) for those subscribing to the being updated with information.

Any changes to our retention policy will be made available on a project-by-project basis.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

20 December 2024